Shipping costs and methods and delivery time
The shipping costs will be made by the transport company of the supplier and will meet the following rates in the table below:
There are two forms of delivery, collection from the address of the service Provider or home delivery.
The cost of home delivery will be based on the following rates:
For orders delivered in Madrid the shipping cost is 4€ plus VAT.
Rest of Peninsula the shipping cost is 7€ plus VAT.
Ceuta, Melilla, Canary Islands and International territory the cost will vary depending on the distance ranging from 15€ plus VAT to 40€ plus VAT.
For orders over 70€ the shipping cost is free.
The order will be shipped to the address you indicated at the time you made your purchase. The provider does not guarantee delivery to mailboxes.
The delivery time
Between the placing of the order and the date of the first delivery attempt by the transport company to the address indicated in the order, it corresponds to the sum of these 2 factors:
1. The delivery time (24 to 48 h) = validation and verification of your data and payment + preparation of your order + collection by the carrier.
2. The transport and delivery time of your order are indicated in working days within 48 hours if the product is available and the delivery address is in mainland Spain.
For destinations such as Ceuta, Melilla, Islands and International Territory, the time will vary depending on the place of delivery. In the event that you do not receive a package within the specified time period, an investigation will be conducted with the carrier which may take several days (the approximate time is fourteen (14) business days). During this period, no reshipment or refund of the order will be possible.
We advise you to check that everything is in conformity with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand at
the delivery note of the carrier if he found any anomaly when receiving it. When you open your package, if you find that the delivered items are not in conformity with your order or are not in conformity with your order, please contact us.
If you have any questions or concerns about the damaged products, please contact our Customer Service Department, see the section entitled “Customer Service”. Products shipped from suppliers do not facilitate the installation process and
operation of the products.
Returns of defective, damaged or incorrect products or exercising the right of withdrawal.
right of withdrawal
Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all their
original accessories or promotional gifts if any within 14 calendar days of receipt of your order, except for those products whose nature are
We remind you that when you exercise your right of withdrawal, you will be refunded the money paid for the product(s) purchased and will include the amount of the deposit with the exception of the shipping costs. Also, if you choose the option of collecting the product from your home, the costs of the collection itself will also be borne by the customer. Items may not be returned, exercising the right of withdrawal, that do not have their original packaging intact and unsealed as well as any type of customized product
for the customer. In this sense, we will not accept the return of all those products that present some type of manipulation of the protective film of the box or wrapping, in the opposite case. the value of the item will be depreciated.
In the case of products that require opening and use in order to know if they work properly, the Provider, will require to accept their return that the product that
is returned, is in perfect condition and also has all its elements, packaging and wrappings.
And you’ll also have to make sure that:
a) Has not been used improperly or negligently, has not been handled improperly or recklessly, and has not been subjected to abnormal or harmful conditions.
b) Has not been involved in any accident or been damaged in attempting to repair or modify it.
c) Has not been used in a manner contrary to the manufacturer’s instructions for the Product.
d) It has not deteriorated due to natural wear and tear after receipt.
In the event that the product does not meet any of the above requirements, we may, at our discretion, not repair or replace the product or refund the amount paid and/or
we may ask you to reimburse all transport and inspection costs, which arise at current standard rates. To carry out this refund, we may charge the following costs
mentioned on your credit or debit card account or use the payment details provided when placing the Order.
In the event of a defective product, the Provider shall, as appropriate, repair, replace, reduce the price or terminate the contract, which shall be free of charge for the Provider.
consumer and user.
If the product or its packaging has been damaged or is not in the original condition for shipment, the value of the item will be depreciated.
This provision does not affect the consumer’s rights under current legislation.
In cases where you believe that at the time of delivery the product does not conform to the Contract is a product damaged during shipment, or is incorrect you must
contact us immediately through our contact form, providing the product data as well as the damage it suffers, or by calling us at
telephone number 91603141463 during our customer service hours as described above or under the heading Customer service.
Once the request for return has been examined and the appropriate checks have been made, subject to confirmation by e-mail, and once the product has been received, we will proceed to examine it carefully.
and we will inform you by e-mail within a reasonable period of time if the product is returned or replaced (if applicable). The item will be returned or replaced as soon as possible and, in any event, within 14 calendar days of the date on which we send you an e-mail confirming that the item is to be returned or replaced. non-compliant
The amounts paid for those products that are returned due to a proven tare or defect will be refunded in full, including the delivery costs incurred.
to deliver the article to you. The return will be made on the same means of payment that was used to pay for the purchase.
The rights recognised by the legislation in force are safeguarded. The exchange of an article for another one will not be admitted, in this case, it will have to be returned and a new purchase will have to be made.
The return of a product purchased on the website may be made by the following method:
1. By means of a request by contacting our customer service department using the information provided in Section 26.
If you have received an incorrect order, please call our Customer Service Department on 916031463 or send us an email to firstname.lastname@example.org We will be at your service as soon as possible.
happy to assist you in correcting the error.